Home News City City of St. Cloud Continues to Work on Post-Storm Procedures, Update

City of St. Cloud Continues to Work on Post-Storm Procedures, Update

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Released by City of St. Cloud Public Information Office

St. Cloud, Fla. (Sept. 13, 2017) – City of St. Cloud continues its post-Hurricane Irma recovery efforts and is offering the following information.

*           Administrative Offices – The municipality’s administrative offices have returned to regular business hours.

*     Citizens Information Line – The municipality’s information line 407-957-7161 continues to be available to St. Cloud residents Wed., Sept. 13, and Thu., Sept. 14, from 7 a.m. until 7 p.m. All Hurricane Irma-related, non-emergency questions must be directed to this phone number. All emergency calls must continue to be directed to 911.

*****Parks and Recreation –

*      Anyone who needs to use restroom facilities (such as to take a shower) may come by the Chris Lyle Aquatic Center this week between 7 a.m. and 6 p.m. The address is 3001 17th St., St. Cloud, FL 34769. The aquatic center was closed Sept. 12 for cleanup, but is now open during regular hours.

*      PegHorn Nature Park & Trail is closed until further notice. Crews assessed the damage and are removing several fallen trees. For the public’s safety the park will remain closed until the cleanup is complete.

*      The Lakefront Splash Pad is closed for maintenance until further notice.

*      The Woman’s Club of St. Cloud building, a Parks and Recreation facility, has suffered water damage. All activities are cancelled until further notice.

*      Due to Osceola County School District school closures, staff will provide a day camp Sept. 14 and Sept. 15, 7 a.m. to 6 p.m., for children ages 5-14 years of age. The day camp will be held at St. Cloud Civic Center (3001 17th St., St. Cloud, FL 34769). Children need to bring their own lunch and snack, and a water bottle is recommended. Children being dropped off/registered, must be registered using two forms of valid identification with photo of the child’s parent/guardian. The cost for Osceola County and St. Cloud residents is $20 per day/per child. No charge to government employees with valid photo identification. Maximum capacity for each day camp is 125 children. 

*           St. Cloud Fire Rescue – Personnel have been responding to record-number calls. They advised citizens on portable-generator safety and burning debris within city limits. Burning is not allowed within the city limits of St. Cloud without a permit. The Outdoor Fire-Burning Policy may be viewed on the SCFR web page.

*           Substation – St. Cloud Police Department’s Community Substation at 923 New York Ave. is closed Wed., Sept. 13. It will return to its normal schedule and reopen Fri., Sept. 15, at 8 a.m. and close at 4 p.m.

**** Public Services –

*      Crews had lift stations operational the day after Hurricane Irma. Water customers were asked to limit sewer usage until all lift stations are performing as normal. No water issues to report. No boil water notices were necessary and were not issued. All water-treatment plants have been and continue to be operational.

*     The Solid Waste Division crews are performing Monday’s regular garbage pickups today (Sept. 13). Tuesday regular pickups were picked up as scheduled. All brush pickups (green containers) have been postponed to regular pickups Sept. 20 to ensure that crews complete all emergency-situation response. Hurricane Irma debris pickup will be announced as soon as the dates are made available. Information regarding the proper disposal of debris is posted on the City’s website www.stcloud.org. The Transfer Station (2705 PegHorn Way) is open during regular business hours.

·           Public Information – The City’s Public Information Officer (PIO) provided information via media outlets and the City’s website. The PIO has posted more than 225 entries on the City’s website and Facebook and Twitter pages to keep the community informed before, during and after Hurricane Irma. The City’s Public Safety PIO provided real-time information before, during and after the storm via Facebook and Twitter. More than 200 posts were made over public safety’s social media outlets and dozens of questions were answered during the storm.  

·           OUC St. Cloud customers who need to report an OUC outage may call Customer Service at 407-957-7373. Customers are asked to report an outage only once. OUC reports that current estimates have its entire service territory restored by Fri., Sept. 15, 10 p.m. OUC has an outage map posted at www.ouc.com. At the peak of the storm Sept. 11, OUC had 145,000 outages (60 percent of customers without power). OUC had, as of late Sept. 12, 73,000 customers out (30 percent).

Up-to-date information continues to be available on the City’s website www.stcloud.org, Facebook page at StCloudCityHall and Twitter page at StCloud_FL. Information is also available on the municipal Emergency Services Information web page at www.stcloud.org and St. Cloud Police Department’s Facebook page at StCloudPD and Twitter page at StCloudpd. Osceola County information is available at www.osceola.org.